How to reach us
Email is the way to reach Homeproof. There is no telephone line, and we do not have an office you can visit.
Write to hello@gethomeproof.co.uk. We read it every working day. If you are
writing about a property check, paste the link to the check or its number (the part of the address after
/checks/) so we can find it straight away.
Orders and refunds
Official copies are bought from HM Land Registry for you when you order them, and once they have been delivered to your certificate they cannot be returned. If something you paid for has not arrived, or the certificate says a person is looking at your order, email us with the check link: we will either deliver it by hand or refund it to the card you paid with. Refunds are made through Stripe, who handled the payment, and show on your statement within a few days.
How to complain
Email hello@gethomeproof.co.uk with the check number (if you have one) and what went wrong. We will acknowledge your complaint within 5 working days of receiving it, and give you our full answer in writing within 20 working days wherever we can. If we need longer, we will tell you why and when to expect our answer. Someone acting for you, such as your conveyancer, may complain on your behalf if you tell us so. Complaints about messages, about papers or answers reported as illegal or harmful, and appeals against removed content or closed accounts follow the faster procedure at https://gethomeproof.co.uk/messaging#complaints.
Who we are
Phil Hurman, trading as Homeproof, a sole trader. Our address for correspondence is Bakersgate Cottage, Ash Road, Woking, Surrey GU24 0NA. We are registered with the Information Commissioner's Office as a data controller, reference ZC244437.
How we use your information is set out on the privacy page. The rules for messages between buyers and sellers, and how to report a message, a paper or an answer, are on the messaging page.